Usually almost impossible to find a sales person. It looks amazing and well constructed. I do wish returns would be a little less costly. They were delivered yesterday, and three out of the six had scratch marks on the legs. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Hudson, OH. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Beautiful quality furniture. Who is looking at this furniture before it goes out for delivery? Heather Jester was our guide and inspiration. The package arrived in two boxes. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. This issue is going on over a year. Very poor customer service. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. I have worked with Michael Babcock to furnish two homes. Arhaus Furniture collections are for the entire home. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. We'll be returning here for many years to come. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. I want to escalate past the store manager, but they will not provide a contact. I purchased a garden stool in October of 2022 that was delivered in November. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. After finalizing the design the order went in. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. The pros: Beautiful selection of unique, quality dining furniture. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. Even if you spend thousands of dollars you will not receive any support. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. The invoice is very misleading. The covers are easy to use and help me make this furniture last forever. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. They sure asked me to pay for the furniture right away. Q Where is Arhaus located? It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. These are merely guidelines for measuring and do not guarantee your furniture will fit. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! She took a look at the rest of the house, consequently I bought more furniture! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. We want you to love your new piece as much as we do. A Arhaus employs approximately 20+ people. They were both delivered a week later. Please see our Measuring for Furniture Delivery guidelines. Here are 8 tips for writing great reviews. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. I mailed. Very punctual and efficient. 68. I ordered my furniture in February of 2022. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Loved working with Etta and Chris. When I came home from work that evening the entire place was put together. Slumber Search is supported by readers. My quality and service experience has been much better at Williams Sonoma brands and CB2. We want you to love your new piece as much as we do. The sectional with chaise was made to order. How can I check on the status of my order? They said no and didnt seem to care that I was going to write reviews. I have no issues with the quality of the furniture. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. All pieces look sturdy and well constructed. The sandals are fine and what was ordered. They took longer than expected. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. I contacted Arhaus service and discovered that the warranty was only thirty days. We spent close to $75k at this store and purchased their warranty on the furniture. This is total crap. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Delivery time is problematic with this company. The least they can do is have great customer support for the prices they charge. I called Arhaus a week and a half later. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. The showroom is clean and beautifully furnished. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. It is unacceptable the way Arhaus treats their paying customers. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. As we walked through the showreom we saw so many things that we loved! (It took me multiple visits to make final decisions on my purchases). They expected me to put the old cushion in the new cover. Can I return an item to a store location? I would not be purchasing from them again and would not recommend them. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Some links on Slumber Search are referral links. My favorite furniture store! When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Zero customer service. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Love coming here! For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. For as costly as the furniture the customer service is really bad. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Never got it. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? This was my first and last Arhaus experience. You can also visit one of our stores. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. They have probably the most interesting and diverse high end furniture range in San Diego. As for the actual collections at Arhaus--absolutely stunning, innovative and different. The delivery process was painful and required baby sitting. Thank you again! The customer service of the entire company is appalling. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I love this store! The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Own projects from concepting to delivery of final product. He was so genuine & professional. they should focus and lean more about the customer service. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Who knows? We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. We have visited many times because we are in the market for a new couch. Do you offer in-home design consultations? Half showed up within a week. Can I request delivery on a Saturday or Sunday? Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. From looking at other recent reviews on various forums I'm not alone. I tried several times to order them, each time being told that I would definitely get my chairs. A 10% restocking fee will be applied. The furniture is decent at best but totally not worth it with such poor service. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Please send all requests to [emailprotected]. Run don't walk away from Arhaus! Return Policy: 14-60 Days With Restrictions. All the dishes I paid full price for and I didn't get to use have since gone on sale. Are the prices the same in stores and online? They wont even send anyone to look at it. I love elegant and sophisticated design Arhaus offers. Do you ship to Canada or other international destinations? Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Love everything! condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Companies can ask for reviews via automatic invitations. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io The national Arhaus customer service is the worst customer service Ive ever experienced. I was so disappointed their attitude, once they sold it they don't care anymore. You won't be disappointed. First, the stain (whatever it was) would have gone into the cushion as well. Great customer service. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. I'm being passed from employee to employee who have no idea what's going on. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. How do I request a catalog or sign up for email or remove my name from your mailing list? Sat, Mar 23, 2013 : 4:55 a.m. Yes. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Deceptive!! When this store opened we would frequent from time to time. And I love the way they do customer service from sales to delivery I have no complaints. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. It was also replaced and the 3rd one also had an off color board. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. ! An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Does someone need to be home to accept my delivery? 14 days: Many of our pieces are hand-crafted from natural materials. This was to be a birthday gift and I have this junk. I sent a request for a second shipping label. Instructions to log into the Arhaus credit card account. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. You send in pictures and they say nothing we can do. She asked all the right questions of what I envisioned for my new place. "We Are Very Disappointed with Arhaus quality and customer service. It goes against our guidelines to offer incentives for reviews. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. I do wish companies would standby there commitments and honor what is being sold to the customer. Additional information about Delivery & Shipping. Beautiful store with an impressive selection of unique but current furnishings and accessories. Reminds me of Best Buy. Will my merchandise be assembled at the time of delivery? Purchased a console for my living room! Staff all Wearing masks, and everything is very clean. This site's sole purpose is to help you make the decision faster and with more peace of mind. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? My wife and I had a browse through here today. Purchased a gorgeous dining table and chairs as well as a unique coffee table. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. It's was a big change but being empty nesters we felt it was time. They have a huge selection of their furniture and are more than willing to help you every step of the way. The shipping invoice lists WF038-8 Silk Road Sandals - 8 I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I highly recommend this store! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. No problem with ordering, delivery etc. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. BEAUTIFUL FURNITURE STORE ! So here I am still not being refunded by a company that has received the returned items. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. They just ignore the questions. And, the little details are a big reminder that a real person created something special just for you. Stay clear of this company, and this store. I should have looked here first but it was just a small purchase. I am so thrilled with the guidance I received from Them. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Many of our pieces are as unique as the artisan that made them. Made to your specifications and submitted for production at the time of your order. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. He was super friendly and helpful. The cons: High prices. Please see our Measuring for Furniture Delivery guidelines. On another point the art we have received couldn't have been better packaged and the delivery was great. The retail prive was around $6,000. Luckily for us, Alyssa, the store manager, took over our account. Say what? I decided to return the blankets and Arhaus sent me a shipping label. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. ForLocations, The World's Best For Customer Service Info. The store manager Shamika Haynes is awesome. You have successfully subscribed to our list. The salesperson said she had reserved them for me. Can I request delivery on a Saturday or Sunday? Learn more about purchasing Worry-Free Protection Plans. It was not listed "AS IS" so I expect all parts to come with it. Andrea and Chris are amazing. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Start with a fabric or finish swatch to ensure the perfect choice. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. On Arhaus Site, table I orderd takes 9 weeks! The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. They assist you in every part of the process. Sales rep did further investigation and it seems that my order has not been processed at all! I walked into Arhaus and really liked the design of their merchandise. They said they would be back in touch. Tracy has been so professional through out the whole experience. I do and I don't like this place. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! 11 reviews of Arhaus "LOVE THIS STORE. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Overall I am I giving this a 4 star because of Tricia. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Even worse than this, I cannot get straight answer from the salesperson. Just. He was very professional and patient during our decision making process. I requested new back cushion, fabric only, and was told No. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Is Arhaus an environmentally conscious company? This is a follow up to my September 27, 2022 review. Debra Cleare helped us with bedroom furniture, accessories and tables. We got the warranty and it still takes months to get our new furniture repaired. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Guess im out $250. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Tricia one of the design consultants came to my home and helped me plan my buy. Key Responsibilities. I will continue to work with her on future projects. You have successfully subscribed to our list. I bought $4500 worth of stuff on the website and they charged me $5500. work. I ordered lamps and bedding. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. they are the one should respect and feel the same way if you really like you furniture you are selling. I cannot thank Kat and Michael enough. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Phenomenal store. The 2nd one got had a chip on the top and an off color board. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Thank you, Arhaus, and the great sales, delivery and customer services teams. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Love the pieces and well have them for a long time! We highly recommend them and will be certain to work with them again.