For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. environment is the right thing to do and essential to the success of our business. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Please Note: This online procedure must be completed prior to your sail date. If we do not have your information by this deadline, you will be unable to sail. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Reconfirm any special transfer requirements for disembarkation with the on board. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Alcoholic beverages will not be served to guests under age21. This is only a "hold' and not a charge to your credit card. You will be responsible for all costs you incur to join the vessel at the next port. Taxes, Fees & Port Expenses are additional. Explore cruises to Australia, New Zealand, Asia, Panama Canal, Hawaii, Mexico, Pacific Coast and South America. No, the cash deposit is the same as the credit card deposit. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). Motion sickness medications are available for purchase onboard. Times and locations can be found listed in Navigator and the When & Where program. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. Specialty Dining is based on cruise duration and ship type. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Complimentary champagne will be served at the auctions. Experience the best in cruise ship entertainment. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. He could still use it to get access, but he would not be able to charge anything. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. We cannot process refunds on these cards. For further information on our relationship with airlines, please refer to your Cruise Contract. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. The final amount billed may take up to 24-hours following disembarkation. Representatives are available 24 hours a day, 7 days a week and 365 days a year. You may request seating time, table size and indicate with whom you wish to dine. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Hopefully this will clear up the issue. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Started June 21, 2021, By The line will be adding $100 in onboard spending Limitations apply. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Also, you will need your ship card when you disembark. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. We are equally passionate about protecting and preserving the pristine destinations that we visit. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. I have a $25 OBC per pax. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Please practice wearing your life jacket. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. Reservations and dining times will be available to pre-reserve. Cash is accepted in our casinos. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Offer applies to 1st/2nd guests in a stateroom only. Cruise lines are no different. Vaccination requirements change frequently. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Any excess deposit will be refunded to you at the end of the cruise. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Made-to-order entres and casual dinner in the Lido. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. This requirement does not apply to U.S. or Canadian citizens. An additional charge may be applied. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Started August 27, 2021, By Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. I didnt know how we would spend the OBC I had. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. Further information will be provided on board. Please have the ships name, your partys name and stateroom number before you call. Holland America Line will assist in filling prescriptions. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. The reduced deposit applies to sailings of 3 days or longer. The only exception is cash for gambling. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Please contact the ships Medical Center for any medication requiring refrigeration. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Hours are from 6:00am until 9:00pm. It's not a charge, it's just a hold. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Please keep this in mind when packing. You should have it available at the gangway when disembarking so please. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Keep these items close at hand in your purse or jacket pocket. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. guests are encouraged to obtain travel medical insurance prior to travel. Learn more. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Registration is free and there is no obligation to bid. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. I can see this is one cruise where we wont be splurging on extras. Other terms and conditions may apply. Applies to all guests 18 years of age and over. Previously with RCCL and with Carnival I have never run into this. Beach Towels to take ashore will be available upon arrival at the Gangway. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. It depends on the type of OBC you have. Download the app before your cruise, log in, and immediately start using Navigator. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. This should be done well in advance of travel at a Customs office near your home. I don't have a problem with a hold for prepaid tips. Rest assured that your passport will be fully secured by our staff. Would the front desk be able to tell us do you know? Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. Guests may check no more than 3 pieces of luggage per person. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Children ages 3 - 6 years old have a sign in and out policy. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. railings, buttons, door handles, countertops, faucets, etc. The representatives will help you with luggage tags. Your seating assignment will be noted on your guest card upon boarding. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. :). Can it go towards a pre-excursion hotel/transfers arranged thru HAL? What you need to know before you go on a Holland America Line cruise. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. See Cruise Deals for active promotions. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! Do Not Sell or Share My Personal Information. Great post Roz! All mail is subject to local postal office procedures and rates in the port mailed. WebHolland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Guests are urged to complete the Online Check-in process before leaving home. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. These requirements are established by the countries you are visiting and not by Holland America Line. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget.