Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. Our frig is only 4 years old! We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. Cost 2600.00 new. I have not been able to get a Sears person out to fix until the 28th! Contacted local Appliance service company to look at the fridge and found compressor to be bad. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. It's a side by side. Service terrible. The Kenmore 795.78022 is a 22.1-cubic-foot bottom-freezer refrigerator available in black, white or bisque. Bad Experience with My Kenmore Freezerless Refrigerattor (model #C675-63702-0Q) I have a very bad experience with my model of Kenmore Freezeless fridge. Purchased a Kenmore Elite 3 Door 9/14/17. Last month June 2019 our freezer stopped working. Model # 795.79044.310. I unplugged the refrigerator. Bought my Kenmore Elite May 2019. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. I bought a Kenmore Elite 73133 refrigerator in May 2015. He also said that since Sears has to replace the compressor since it is under warranty, they overcharge on the labor to offset it. The standard counter depth is 25 inches, but the depth of your fridge may vary by several inches one way or the other. It is still covered under manufactures warranty but does not cover food loss. Still couldn't figure it out. Compact Refrigerator - Stainless Steel. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. This is how we found out that the fridge quit working. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) We have basic fridges 20-30 years old in the break rooms at work! About 2 years of use. After waiting nearly a month for the service appointment yesterday the tech came and validated that it was indeed a compressor failure. They should not be allowed to sell these products stating that they will last 15-plus years when they know they will only last a minimum of three years it's against the law and I hope that this gets brought to light and all of us customers who got duped into believing that we had a good product will be justified!!! I would like to be included in a suit against Sears/LG. Last year (5/18) we had to replace the compressor and condenser. It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. I am guessing it will be $350 on labor based on Sears estimate. Supposed had a ten year warranty. Meantime we are living out of a camping cooler and replacing the ice every day. Emergency electricity shut off, food spoiled. I bought my Kenmore elite model 795.75043 last November 2018. L G will not recall. The tech came out and said nothing was wrong. This one will cost about $1600 to replace the compressor. Of course, the food all thawed and spoiled. i know Sears wont do anything. I can not pay another 500 to 1000 dollars. Do the following of the light in your Kenmore refrigerator is not coming on: 1. I can see why now. LG KNOWN by another nameKENMORE ELITE. I already paid around $2400 for the refrigerator. Model # 795.72043.110. Have not seen this # in previous recall notices. I was then advised to go to Schedular chat on Monday. To repair is $1000 even though Sears only warrants the compressor. On May 31, 2018 I started hearing an intermittent buzzing in the freezer area. I am currently without a refrigerator for about 2 months. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. We purchased our Kenmore Elite 7/18. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Wish everyone have your issue resolved as easy as mine. How do I convert my Kenmore Elite into an LG model number to see if my refrigerator is included in the class action lawsuit? I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. Too bad that they sold defective parts with such a great refrigerator that ruins the entire experience of having a nice appliance. What is going on? 6 months after buying the Kenmore elite the compressor went out. She couldn't afford the extended warranty so she didn't buy it. OMG, done with sears. Purchased Kenmore Elite with LG compressor lasted 2.5 years, someone needs to be held accountable! Kenmore Refrigerator Compressor Not Running - How to Fix. Thank God we have a home warranty! I have photos. I'm so frustrated that I have to buy a new refrigerator after 1.5 yrs!! They also told me this is a widespread issue and he even knew the model numbers by heart because of the number of calls he gets. Rave Reviews I have thrown more food away in the past year, limping this thing along. As of today October 31 I am still out a refrigerator. The ice maker stopped working; fridge is no longer cooling. LG ran remote diagnostics using my cell found and found nothing wrong, even though I was standing in a puddle of defrosted food juices. Height: 66 in Width: 33 in Depth: 32 in. That warranty will cost us $600.00 a year. Will never, never, never buy a product from Sears/Kmart again. I called local repairmen but they said only Sears can fix it under warranty. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. They charged me $70 and told me it is a defective compressor made by LG for Sears Kenmore, and they know it is defective and still sells the defective fridges. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. The following Monday we waited for the repair man for most of the day. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. Bought a kenmore elite refrigerator with a LG compressor a little over 5 years ago (Feb 2017) it stopped working had a repair person to come out and said it needed a new compressor. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Beyond disappointed Im angry. Because sears left Canada I had to pay for repairs. $1200.00 was original estimate. LFX 289685/00 April of 2019. Now the compresser needs replacing. going to cost you $20 in fuel. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. This has had me so worried and sick to think how low Sears has got. My LG refrigerator has been giving me an error code E Com and I had a sears tech come out to tell me there is a bad wire in the door and it would cost $1100 to replace the door. Would love to joing a class action suit against Sears/Kenmore. This s my first and last Kenmore/LG product. Called some else that addressed in 2 weeks. The ice maker stopped working, froze up. It is now July 2018 and the refrigerator has gone out again! I had an independent appliance repairman come on Sunday September 9, 2018. The Kenmore Elite refrigerator 795 model's diagnostic mode allows you, as the user, to routinely examine the performance of the power control board and detect the presence of any fault within the refrigerator on time. The technician came and this time, he was over 2 hours late, no call or text. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. three years ago, I bought model 79551833412. I purchase a Kenmore elite refrigerator in 2016 3 yrs. However, use the right type of bulb for the refrigerator model as well as the correct wattage. Last month the freezer stopped working and the ice maker stopped working. I am being charged for a replacement compressor. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. Has worked GREAT until the 17th. Called Sears Home Repairs they were trying to sell us home warranty, but said the compressor was still under warranty would have to pay service call & diagnostic fee no mention of a recall total cost 724.64 for that how can you warrant a compressor without a service call & labor, April 22 having problems again lesson learned i bought a high-priced piece of junk never will own anything made by LG again! Four years later, in July 2021, it completely quit cooling. Why is my model not included in the Recall? Fast forward to January 28, when the parts arrived, the technician installed the new compressor. Yesterday it stop cooling altogether. I need to be added to claim. Where is the circuit board? The unit was made by LG for Kenmore. Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. Two weeks. But just want to let everyone know what a defective product this is. I have never been so disgusted with the lack of a company trying to resolve an issue. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. The money is one thing and the stress, frustration this has been causing our family is another! What a disaster. Frustrating no accountability. We bought the Elite in 2014. There are plenty of other folks who could use to be in on it from what I have read. Stopped cooling June 28, 2018. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! i purchased a LG double door refrigerator at Home Depot. Whether it's Kenmore Elite refrigerator door parts, model 795 parts, bottom freezer refrigerator model parts that you need, Sears PartsDirect is likely to have what you need to fix your refrigerator. They said we had the door open too long the day prior. Appliance tech informed me of LG's numerous law suits. After 4 years the compressor gone bad. Model # is 79551839410..Who can help me with getting this resolved. My light dodo melted a long time ago and my icee maker quit too. I notice this is only for the 3-door models. Vicksburg Junction, Arizona. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. They are saying it is junk and they will not repair it. This is well over $1000. I want a new one as well. They advised me that this is a known issue and it is the compressor. He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. Sears sold me a faulty refrigerator and they will not stand by their products and replace when they are faulty. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. Sign in Submit a Complaint. I was told I have too much food causing air to not circulate. Do I qualify for the class action suit? are there any class actions involving this product? Your Recalls and Product Safety Alerts; Amazon Assistant; Help; English United States. Can't believe they are getting away with this issue. Purchased Kenmore Elite with LG compressor lasted 2.5 years. Kenmore Elite was purchased 4 years ago and compressor failed. They sent three repairman to fix it. Checked consumer reports as well. 4.8 4.8 out of 5 stars . This kind of money is not disposable. Have there been any class actions against Kenmore? Once he came in he then remembered the situation and said "you need a new circuit board." 36mo to pay off. I paid $2,000 for this refrigerator, and it only lasted 4 years?!? November 2012 I purchased a Kenmore Elite French door refrigerator model 795.71053.014. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. In addition to a small freezer we had to go out last night to purchase a small refrigerator. Quit cooling 4/9/20. Kenmore/ LG needs to be responsible for replacing these refrigerators. I bought all new kitchen appliances from Sears for my new house. First time repairman came out, he replaced the compressor and said the circuit board was not sending voltage to compressor. I noticed a lot of class action suits being started may have to sign up for one of those. I worked fine until Sept of 2022 when it stopped cooling. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. My model has a diagnostics feature but when I called Sears to have them diagnose over the phone as it's stated in the manual, I was told "I'm sorry, but we are not offering that at this time" and it was going to be 150 for diagnostic and if I didn't have them repair it then I would lose the 150 but if I had them do repair the 150 would go towards labor and parts. confirmed the compressor has to be replaced. We bought a Kenmore Elite refrigerator in June of 2015 . OR BETTER YET REPLACE THE DARN THING. Our 4 1/2 year old Kenmore Elite just stopped working. Not cooling and food went bad. It took multiple calls, long waiting times, $540 out of pocket and 3 trips by the repair company but we finally got it repaired mid October. HELP. 4 years old and a really Bad time in our life. They would not take responsibility and would not put me through to Customer Relations. Well he came back today and told us the wrong compressor was sent (wrong number on the compressor) and he would have to re-order the correct one and wouldn't be able to come back until 7/25/19. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. We have been without our refrigerator since the middle of June and I am at my wits end. Refrigerator stopped working (cooling and freezing) October 2019. Same complaint. I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. condenser and compressor. I always bought appliances from Sears and even worked at one location as one point. I always bought appliances from Sears and even worked at one location as one point. That we should purchase a new refrigerator. They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. It will not hold a charge of freon. My Kenmore Elite is less than 4 years old & has broken for the 3rd time. Bought a Kenmore Elite (model: 79572489411) bottom freezer in 2016. 04/18/2015 till July. I just had my Kenmore refrigerator, Model# 79570323310 (purchased date 02/2016) with 3 year warranty from Sears just suddenly stop cooling after owning it less than 3 years and 7 months. Everything was defrosted. This is definitely not fair to the consumer for this company to steal our money. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". He told me to go out and purchase a new fridge. We have had issues with the microwave, dishwasher, and refrigerator - especially the refrigerator. It is less than 5 years old. We have been living out of a cooler for more than two weeks. We declined. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. The compresser will finally quit. 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. The compressor on my Sears Kenmore Elite which was purchased in October of 2015 stopped working about a month and a half ago! It is just ridiculous how much I have had to go through to get a technician. We did not buy the extended warranty. I have lost all confidence in LG and their Sears repair techs. We purchased our Kenmore Elite model #795.73167.610 in August 2018 with extended warranty. All sears wants to do is sell. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. I am beyond frustrated with Sears. My husband purchased Kenmore Elite #795.72483.410 in Oct 2015 for my birthday . Terrible junkbiggest regret that we trusted Sears for our one time buying updated appliances. We lost over $200 worth of food when Refrig quit. Only had my Kenmore Elite refrigerator for 2 years and the compressor has died. I have the same issue as many of the above individuals. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). First one we thought was odd but 2 in 9 years. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. Who knew you should research lawsuits before purchasing a refrigerator!!! 15 months after my purchase of my Kenmore Elite (Coldspot) Model # 106.51149112 Serial # HR30402756, we started having issues. As evidenced by the Sears My Community website this is a widespread defective product known to Sears and LG. He told me to join the lawsuit and get my money back for the LG fridge. He had nothing on his truck. I called Sears today to inquire about the compressor warranty and was told the compressor was covered for 10 years BUT I would have to pay for a technician to run a diagnostic test even though the manual says that this refrigerator has a diagnostic feature that can be done over the phone. I am a 69 year old widow. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. Was told there was nothing that they could do. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. Even though the digital read-out on the fridge says her refrigerator is 33 degrees inside, an . Call for service, the compressor is not working. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. We accepted the plan. Item #3803318. Had a repairman out on Memorial Day and he new it was the compressor. I asked person if he knew difference between Warranty and Recall. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. I am still fighting for a replacement. It's a scam to sell off the lemon appliances, and I fell in the trap, and now I'm stuck with an appliance which needs quarterly maintenance and repairs. He said the compressor is completely shot, and it's not worth it to replace the compressor. 450$ plus went into the trash. Lost all of our food. We though we were buying a Kenmore only to find out it was made by LG. Was given the date for Sears to come look at it of January 4, 2023. How annoying for a $3000 refrigerator! He then set up an appointment for May 9th. On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite Trio Three door refrigerators. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! FOR IMMEDIATE RELEASE. Refrigerators should last more then 2 yrs. THIS THING IS A LEMON! Purchased a Sears Kenmore Elite Trio, bottom fridge, in April, 2015. Our technical advice includes repair help for refrigerators, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. I bought a Kenmore Elite 12/04/2015 for $2,872.58. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. After 4 (12/09/2021) years the appliance stopped cooling even though it sounds like the motor is running. He is going to replace it at the cost of $1370.00. Ill never deal with seers series home warranty seers home services as soon as my contract is up. I AM LIVID!! I have 2017 Kenmore Elite refrigerator made by LG. This is unacceptable! Same issues. And how is it possible for a big named company like this to keep putting out crap they know is bad and two lawsuits from what I can see did little to nothing much for the millions of customers. I have been without a refrigerator since May 23,2021, it is now June 10.2021. Again now March 2020 same issue. LG said they have made another appointment for A&E service repair to come out and fix the refrigerator. Linear compressor needs to be replaced was the diagnosis given by the repair man and he has stated the compressors on LG units are junk. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. Two months is $2500 is a lot for two months they should have replaced it even with out the extended warranty. I then asked that they send someone out for no charge to "diagnose" and they would not, and didn't care that I PAID FOR THAT FEATURE!! Purchased in 2018. now the ice maker fan has another error. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. Repair app in 2wks. Have elected to replace frig rather than risk a fix that may not keep me going for a reasonable length of time. It started making noises off and on, getting more frequent. Compact Refrigerator. The agents sound very rehearsed and appear to experts at not solving your problems. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. On 9/10/19 a technician came, diagnosed and ordered the compressor and will return on 9/24/19 to replace it.