The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Want CNET to notify you of price drops and the latest stories? The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. It works for me. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: What is App Lock, and how can I use it to help to keep me more secure? You canalso remove youraccount and attempt the sign in again. Its also important to remove the accounts from your old phone. By default, App Lock is turned on when you set up a PIN or biometric on your device. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Just turn on theScreen Capturesetting in Authenticator and restart the app. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Tap the account you want to remove, and then tap Remove Account.. What are the steps? - edited Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Q: Why does the app request so many permissions? To do this, open Microsoft Authenticator. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Setting up a phone number to receivephone calls to verify their identity. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Any help would be great here also. Try to remove the account in Authenticator and try again to see if there's any different. Then sign on with recovery account to do the restore. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. This data allows our engineers to improve the app in ways that are important to you. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Full network access. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. To switch your personal account over to notifications, you'll have to re-register your device with the account. by Q: Why am I getting notifications about my account activity? link. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Q: Why does Authenticator allow you to approve a request without unlocking the device? Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Try this, hit the hamburger on the left and click on "backup this device". More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. Q: How can I see whichsites are using my identity data? @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. What should I do? What is SSH Agent Forwarding and How Do You Use It? Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Push notifications are an excellent way to keep your users up to date on the most recent content. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Accessibility Service. - edited No notifications on Android 5.0.2. Used to scan QR codes when you add a work, school, or non-Microsoft account. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Check for notifications doesn't change the situation: no notification queued. 01:53 AM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Camera. Its essentially the same process you went through when you set up the account originally. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Make sure the device hashardware encryption enabled. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Only someone with access to your phone should be able to get your verification code. My phone have been stolen, I had work account logged in there. For your work or school account, your organization decides whether or not to allow one-click notifications. If youre concerned about whats actually backed up, its pretty straightforward. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Sometimes your organization wants to know your location before allowing you to access certain resources. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Microsoft's increasingly breaking down barriers between Apple products and its own. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: Will my employees or students get to use password autofill in Authenticator app? If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? It is grey out on the app so I cant get my code that I need. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Find out more about the Microsoft MVP Award Program. Q: Why do I only get notifications when the app is open? Then, tap Settings and turn on the toggle for Enable push notifications. It works with both iOS and Android devices, so there is no need to install the app. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. - last edited on Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Setting up SMSto receive verification codes. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. 05:34 AM. Restart the device and try again.2. Sharing best practices for building any app with .NET. Follow the iOS prompts to grant that permission. The app is available for free download on both Android and iOS devices. A: We're always working on new features, bug fixes, and performance improvements. A: Here's the full list of permissions that might be asked for, and how they're used by the app. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. You can turn App Lock on or off on the Authenticator Settings page. On iOS, Microsoft recommends allowing the app to access location always. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. The notification you get that verifies your identity is also displayed on any other running app. Thanks. This is causing issues when users need to re set up the account in the Authenticator app. All of this could be fixed with a one time bypass for cloud! After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. For steps to enable hardware encryption, see Encrypt your Android device. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Prevent phone from sleeping. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Make sure the device is registered. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. To use Microsoft Authenticator, you need to first enable it on your Android device. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. How do I make sure notifications don't continue to go to my old device? First, you need to have the Authenticator app installed on your mobile device. Jul 24 2020 Q: Will my users work or school account password get automatically synced? Unlike a password, we don't want you to remember this number. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. The only thing I see working on the Android app is the countdown random number
I'm glad I'm not the only one. In such case we would suggest you to uninstall and reinstall the app once and check. I test on 6.1.3. Some work and school accounts require an additional PIN whenever you verify your identity. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Reminds me of the Church lady on SNL! Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. After that, you should start receiving push notifications from the Authenticator app. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Receive data from the internet. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. All rights reserved. Microsoft Account unfortunately has been removed from Google play store. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Finally, add the account again and turn authenticator backup back on again. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Much thanks mate! Contact your admin to fix this issue (uniqueness validation). What should I do? Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Answer. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Therefor cannot use any of my work related phone apps which is literally essential to my job. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Was this reply helpful? Spice up your small talk with the latest tech news, products and reviews. If you have an Apple device, the ID.me Authenticator app is the best option. Where do I change priority to higher so that I receive the notification. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. What is the version of Microsoft Authenticator APP? Autofill is not currently available for work or school accounts. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Fortunately, Microsoft Authenticator provides a backup and recovery option. Oct 06 2018 It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. After I enter that information and return to the mail app, I get an error. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. What might be the issue? Any personal data collected is limited to information needed to help troubleshoot app issues. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Yes, multiple times. Can you get notifications for some accounts on the app, but not others? Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. My phone have been stolen, I had work account logged in there. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. We found that theres no way to export all your accounts, and then import them onto a new phone. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Open APP and check for notifications. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. I am now receiving notifications as expected and all approvals are working. tnmff@microsoft.com. These logs can contain personal data such as email addresses, server addresses, or IP addresses. The accounts that were backed up from your old phone will be transferred to your new phone. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . This permission is required for sending notifications. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. You may also refer this article for more information: How to use the Microsoft . Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Open the app, go toapps top-level menu, and then select Send feedback. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Problems started when I upgraded to MS Authenticator. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. For the Outlook account, youd follow the same steps. Would be very grateful for some help. Q: Can I create my own Verified Identity? I had to go into the advanced set up to be able to change it back. Learn and ask questions on how to implement MFA. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. 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