So my understanding is that I can cancel on day 7? If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. She order wrong item we. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. I hope this makes sense. I wish you put it back to the way it was I hardly saw anything in the shipping is high. After two days at a jewelry store, it was fixed. Are cases annoying? US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. I received the wrong item from a seller in the mail yesterday. There are too many unethical buyers, trolls and Poshmark scams. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. Seems logical to me. I was trying to contact a seller with the same issue and it posted here, apologies! My advice? The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). 3. Per Poshmark policy, items cannot be returned because they dont fit. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Submit these if you think it will help your case. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. Hayley Peterson. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. All returns must be shipped back within 5 days of approval to be eligible for a refund. Good 5 star experience. I purchased not on poshmark but bonanza . This is just terrible. Hair on item. Press question mark to learn the rest of the keyboard shortcuts. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Your shipping costs are reduced to $4.99 when you do this. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. The Posh buyer accepted the order as well. Create an account to follow your favorite communities and start taking part in conversations. 286. Select My Sales. Buyers like to know youre sincere. 2 1/2 weeks in, they absolutely plummeted. Everything You Need to Know. They are even lower at their discount stores. Ive made over $90,000 selling clothes on Poshmark. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. The buyer and the seller do not pay. Then send that video to Poshmark via email with the case reference information. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. Additionally, you can look out for ongoing promotions and deals. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. Such a hassle, sorry this happened to you! The buyer suspects the item is counterfeit. Flakey, disorganized sellers abound. When you receive the item back, check it to make sure its in the same condition as when you sent it. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. Select Submit. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Submitted: 2 day ago . Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! . Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Unfortunately, one of the items she went me was incorrect. But with it not refreshing, its very difficult. I messaged them over 10 times now. Click the order for the item (s) you wish to. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. If you still have additional photos of the item saved to your phone, submit those to support your case. Please let me know @annabelle343 if the candle will be sent, then ill return this. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. It may not display this or other websites correctly. Something went wrong." I've contacted Poshmark support, but I have not heard from them. I received the wrong item from a seller in the mail yesterday. At this point I dont care if I get them or not, Id just like a refund. Do they have a legitimate reason? List Your Items. Sent the wrong item. Undisclosed wear or damage (no matter how small it is) Reason #3. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. The item is different than the stock photo used. One buyer from Mercari was super responsive and friendly to fixing the situation. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. Listed on Mar 1, 2023 Tracking confirms delivery of the dress almost a week ago. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. I should have looked prior to responding and added that stock photo to my comments. Hi so sorry I dont know why this posted here! New comments cannot be posted and votes cannot be cast. Dont try to lie about it, either. Obviously whatever youre doing to help them must really be working. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. So my question is, what happens if the jeans never show up? Make sure your item is well-lit so your pictures dont turn out grainy. When a buyer opens a case, she submits a reason and evidence for the return request. Recommended sort takes into account sharing as well as a number of other aspects. Buyers often open a case because an item doesnt fit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. I opened a case so I could return it. you can see this occurring because their prices are WAY down. Not knowing it fraud. Returns not allowed under Poshmark policy. Please comment below to share feedback. I am so sorry. Hello!! Thank you! You can offer discounts to people who like your items. Why would you sell it to me if you have no intention of shipping. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? Ive made over $77,000 selling clothes on Poshmark. In all of the cases Ive had opened against me, only four have resulted in a return. Here is my theory. On the share window, select one of the users shown or search for a specific user and select their name. Click to follow this blog and receive notifications of new posts by email. Click on your profile picture to reveal the dropdown menu. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! Poshmark allows four pictures, but sometimes employees will ask for more. On Poshmark, one of the best tips is to not use the manufacturer's suggested retail price as an anchor when listing items. Right?? Especially if the buyer is being rude to you. Hi. Otherwise, all sales are final. Press J to jump to the feed. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Hello Poshmarkers! WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? I bought a romper June 16 and I told the girl I need it for a party. A group for anything and everything related to Poshmark! I received the wrong item from a Poshmark seller thewhitedaisy. So posh approves the return but give me only 2 business days to ship it back. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. The listing will automatically open and your cursor will be dropped into a comment box. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. If not, you can open a counter case. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Or is it just dropping it into the blue mail boxes they have? In most instances, you should provide a response to an open case. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. For this reason shopping on Poshmark is very hit or miss. Even if only one thing is incorrect. I found another of the same bag.just left the seller a message asking if it was still available. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. However, a buyer cannot request a return because the item didnt fit or they changed their mind. Amount may vary by promotion.***. Rest assured that they'll be able to help you. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. Thanks for any feedback. To approve the return: In the app Go to the Account Tab (@username). Cookie Notice You . Outcomes are typically return approved, denied, or funds released to both parties. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. r/poshmark Join 6 days ago I received my 1099k. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you check out Macys, Belk, Nordstrom etc. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. She immediately dropped the case and I was paid out with no delay. In fact, having a case opened is unavoidable when youre a high-volume seller. like when your normally sharing your closet, it automatically refreshes to the next item. Please, please, please create an option to report/remove inactive sellers. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. I feel that posh has been banking on new sellers to grow. The buyer said, "The sizing/fitting is very weird. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Seller changed his or her . makes a series of notes reminding myself to double check items. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. I have only bought a few things off Posh and had good luck. On the listing page, select Share. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Since Ive sold thousands of items, Id say thats a pretty decent track record! Once payment has been released, all sales are final and no refunds will be provided. However, the ones that supply services are at least seeing some growth. I have a fairly small closet and am just starting out. This Templates item is sold by FlourishTogetherShop. That said, I hope your item gets shipped to you and that you get a refund as well :). I think they sent me the wrong product. #2. Just be patient and try to focus on other aspects of your business in the meantime. That makes no sense. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. However, I noticed something odd that could be greatly improved. She would never respond to the seller. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. The seller of that item ships the order out. If you like all the other items, don't open a case! I purchased not on poshmark but bonanza . I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. The seller receives a notification of the case and can provide her response. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing.