I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I resolved the issue, by deleting the Billing profile and recreating it using. Thanks. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Service Cloud Specialist Superbadge Challenge 6. Did i use the wrong template? Thanks a lot in advance. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. The custom email button I made was visible instead but was not approved by the Trailhead check. Its awesome once its all working. Grief! "my report is looking all correct. Could you share what you have for your dashboard/report/etc and I'll take a look! Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. After editing the service console, you might have to edit the new profiles. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. But trailhead gives an error message back. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Alas, fingers crossed for the next challenges. Review the steps to ensure you create the Cirrus Support Process. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. The macro itself is working fine. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. MVNO Providers3. Usually this is due to some pre-existing configuration or code in the challenge Org. I kept that particular module open one on screen while I walked through this step. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Please help. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. "I named the process :"Cloud Technical Team" !Not sure what is going on .. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. "Can you please help me, what am I missing? +12,700 Points +300 points. But I have created this Data Category, so I'm not sure what the issue is. Prework and Notes. This thing is just hosed and I'm only on #2. Modified 2 years, 1 month ago. We recommend using a new Developer Edition (DE) to check this challenge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I'm STILL hacking away at this error message. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Test it first by using real email addresses before you hit that button! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Case organizers think about the language. 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There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Remember you can only have one assignment rule per object and the instructions specify two routes. Service Cloud Specialist Superbadge - 4,5,6,7. Also when i click on Overflow Assignee no records found window pop up. You also get personal insight into the life of a Trailhead Baby! I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Youll need to enable this whole feature before you start I wont give away what its called! Ensure you set up the routing for Advanced Cases properly. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Tonight's challenge involves the creation of two processes. Did you create a new console? If yes, this was created in the wrong place. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I don't know what else to try. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn @Trailhead baby I am having same error message. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. These are instructions on the types of rules you need to make. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Hello, I passed the first challenge but i still have a question. I also ran into this after copy pasting the API Name out of the error message. Hello. I'd try this- Delete the current process. I'm sure you've done this but is omin-channel enabled? Does anybody have a moment to help? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I'd do a quick google search on Salesforce Macros- It's a point and click process. Confused? Modified 2 years, 1 month ago. Would you like to share a few more details on how you currently have things set up? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. And of course, I just tested the challenge 4 again and I passed! here is the complete guide for designers that will increase your knowledge. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. advanced apex specialist superbadge solution. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Theyre such a useful way to remember what needs to be done before you start. But I have successfully created this service console in my playground. I had figured that out in order to build the macro. And it's a little trickybut you can find out if you google it:). Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You may want to jot down notes as you read the requirements. Sign in Or "on demand email to case". I've been in this challenge for hours now. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Hi Trailhead Baby, I'm losing my mind here. Review the steps to rename the console to 'Cloud Support Service Console'. Your help is needed! We recommend using a new Developer Edition (DE) to check this challenge. Hello Trailhead Baby! Sounds like an easy oops! Could you suggest how to troubleshoot it ? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Did you perform any particular action to get the email available on the console ? Usually this is due to some pre-existing configuration or code in the challenge Org. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Ensure you group report results correctly. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I really learned a lot here. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. What other fields do you need to add? To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. We recommend using a new Developer Edition (DE) to check this challenge. Thanks for your advice and help. Rated Accounts by State The record count for state and account rating are automatically added. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Note the filter. Sales at Lychee shadow Yes! Once this was done, I passed the 3rd challenge section. Gosh how frustrating! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. hmmm You do not want to enable all of the checkboxes. I'm whole again. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Empty the recycling bin. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Make sure that the correct date range is selected. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Coild you please help me out? MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have you set up the routing address? You will need it. Ensure you group report results correctly. Use the search o. Hello! I am unable to rename the "Service" console , I receive this message when selecting Edit. Hi fixed it. I started the whole of the following steps in this section with the objective of creating a macro. You, my amazing reader, get more than tips for a Salesforce Superbadge. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. 3 new items on utility bar. . . Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Still stuck? Still stuck? I have created and recreated the Cloud Technical Team support process more times than I can count. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. i could pass the challenge, so great to have some experts available like you! The error message is so cryptic that it's hard to troubleshoot the issue. took me 2 hours to undersand that, and without your comment I could have been there forever!! I made two dollars today! HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I'm at a loss as to what I could be missing. Hi All,I am currently stuck at challenge 4. It's a picklist. Did you check the values? E.g. *must be completed in lightning experience*1. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Thanks so much for responding. A mistake I have made many times as well! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Tags I'm sure it's something little! Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. publix deli manager job description, involuntary dissolution of a corporation,