Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 4. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Note that this is separate from any Tax viagogo is required to charge on its fees. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Click to reveal It is headquartered in the United States and owned by StubHub Holdings. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% After multiple emails to Viagogo, Kent has been refunded $280. 2.10 Collecting Payment. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Viagogo has advised customers who cannot attend a rescheduled event. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. This could be a tough call for many internet shoppers. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. We may investigate complaints and violations of our policies. Viagogo ranks 177th among Tickets sites. Prices are set by sellers and may be below or above face value.". "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Hello has anyone had a successful outcome from viagogo through paypal. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. What ticket resellers must do 2.1 Requirements. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This website is using a security service to protect itself from online attacks. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. PLEASE REPORT THEM TO PREVENT MORE VICTIM! We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Checked for accuracy by our qualified fact-checkers and verifiers. 3.2 Other Information. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. It didn't. Until recently, the final cost price of a ticket . Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Your IP: 6.6 No Agency. But you might not know you're buying from them. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . How do I find tickets I've already downloaded? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. She was told that up to 200 people had also been turned away due to fake tickets. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. ! However, Moody's Investors Service reported yesterday that Baker's . Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Enter a valid email address (e.g. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 5.3 Disclosure of Information. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. (Subclass 870) Sponsored Parent (Temporary) visa. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. you might incur adebt to the Commonwealth. The company has been the target of customer complaints, industry backlash and court action overseas. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. ASK FOR A REFUND FROM THE RESELLER. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. NSW Fair Trading investigating Viagogo for unlawful behaviour. My event is cancelled or postponed - What do I do? That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We made the case to Google Australia that Viagogo is still up to its old tricks. The action you just performed triggered the security solution. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We take no responsibility for such issues. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 7.3 Additional Policies. Provide documentary evidence with your request to support your claim. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 4.1 Double Posting and Removal of Tickets. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. ! Justice Burley labelled that as "qualitatively a very serious misrepresentation". Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo said in a statement that it offered a high standard of. 6.2 Waiver of Consequential Damages; Liability Limit. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 7.1 Ownership of Intellectual Property. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". 2.2 Registration. Can I pick up my tickets instead of having them shipped? 2.15 Claims under the viagogo Guarantee. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 5.2 Violations, Termination and Suspension. If you dont know the location of the office processing your application, send the completed form to your. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. All sales and bids are final. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. the application was unnecessary at the time it was made. Why can't I see my order or sale in my account? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We often link to other websites, but we can't be responsible for their content. Instead, try searching for the official website of the band or venue. These tickets are listed in TWD [Taiwanese dollars]. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Safe ticket buying if you're going to a gig or sporting event. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Event dates, times, venues and subject matter, which are listed on the ticket, may change. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. This is so we can promote the sale of tickets and items that You list for sale. CHOICE supports the First Nations people's Uluru Statement from the Heart. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Stay informed. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If you need to buy second-hand, know the risks. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. To post a ticket for sale on viagogo You must first register with the Site. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. 3.4 Indemnity. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 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First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law.