If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You can ask us not to use or share certain health information for treatment, payment, or our operations. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You cannot permanently delete sent or archived messages. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We plan to offer athenaPatient to all athenahealth customers and their patients soon. What is the feedback form, and how do I use it? Patient Portal We have to meet many conditions in the law before we can share your information for these purposes. We are required by law to maintain the privacy and security of your protected health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Please try again in a few moments.? By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. . For questions on those practices, please consult your healthcare provider/institution. How do I view messages and/or responses from my provider? Ask us how to do this. Just find your QuickPay Code on your billing statement and you're ready to go. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Example: We use health information about you to manage your treatment and services. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. The Portal is not intended for use by anyone outside of the United States. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). It is at your provider's discretion to make test results available. Note: This page should only be . This will bring up a detailed view of the results. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Relieve your team of administrative work and let us complete it more quickly and accurately. To log into athenaPatient, use the email and password for your Patient Portal account. For technical issues with this website during normal business hours, please contact our office. . Click the desired message in your inbox to read the message. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Please do not expect a response on weekends or holidays. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Please notify us immediately if you believe the security of your Portal account may have been compromised. For the best experience when using our site, please update to the latest version. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. We will say "yes" unless a law requires us to share that information. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Patient Portal - Athenahealth Patient Portal is a communication service offered as a convenience to our patients. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Please do not expect a response on weekends or holidays. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. This can occur when the data systems are undergoing maintenance. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. It is at your provider's discretion to make test results available. Select the payment you would like to view. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. However, we are working on adding more features to the app soon. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. . Example: We give information about you to your health insurance plan so it will pay for your services. You will be notified if your Patient Portal service is discontinued. What do I need to access the Patient Portal? We must follow the duties and privacy practices described in this notice and give you a copy of it. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Save time and boost clinical efficiency with our fully integrated, hands-free products. QuickPay Portal by athenahealth The production team will review submissions but will not be contacting patients to follow up at this time. How do I schedule an appointment through athenaPatient? How do I manage my saved credit and debit cards? Navigate to the Profile screen by clicking Profile in the bottom navigation bar. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Below you will find answers to commonly asked questions concerning the website. We may charge a reasonable, cost-based fee. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. What if I'm unable to access the Patient Portal? We are not required to agree to your request, and we may say "no" if it would affect your care. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Get expert help improving clinical and administrative workflows and your organizations overall performance. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. How does the athenaPatient app relate to the Patient Portal? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. athenahealth is unable to respond to general support inquiries sent to this email address. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. trouble logging in, password assistance, access to family members information etc.) Please. Cookies are used for system performance functionality. All communications between you and your provider's office are carried over a secure, encrypted connection. You may request a Patient Portal account for yourself. How do I register for the Patient Portal? Any questions, complaints, or claims related to any product should be directed to the appropriate third party. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Select the patient statement you would like to view. We may also share your information when needed to lessen a serious and imminent threat to health or safety. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Clicking Feedback will bring you to a survey form where you can leave feedback. Cloud-Based Healthcare Products & Services | athenahealth This feedback form is a one-way communication system. Ive logged into athenaPatient, but it says my provider isnt supported yet. For technical issues with this website during normal business hours, please contact our office. When you click the. We secure your personal information from unauthorized access, use or disclosure. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. The patient portal now exists in Spanish. Your provider's office will make every effort to respond to your messages within a timely manner. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. You will see a toggle switch under Security titled Face or Fingerprint. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. This will bring up a list of all the test results you have received. athenahealth is unable to respond to general support inquiries sent to this email address. You may request a Patient Portal account for yourself. You will need to wait until it is closer to the time of your appointment to check in. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. It is your responsibility to monitor these messages. Athenahealth - Patient Portal Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. I'm . We will not retaliate against you for filing a complaint. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Urgent matters should not be dealt with via the Patient Portal. We will say "yes" to all reasonable requests. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. From here, you can set up access via preferences for those you are a guardian or caregiver. The Patient Portal is an online service that provides patients secure access to their health information. Click on the back arrow to return to the Patient Portal. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We may charge a reasonable, cost-based fee. Athenahealth - Patient Portal When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. What do I need to access the Patient Portal? . You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We will not use or share your information other than as described here unless you tell us we can in writing. Enter the answer to your security question. Only test results which are considered appropriate for release will be accessible through the Patient Portal. To see these views, navigate to your Inbox by clicking the . Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Follow these instructions to reset your password. It is your responsibility to login to your Patient Portal account and read the messages promptly. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. The Portal does not respond to web browsers' Do Not Track signals. | athenahealth The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. From there, you will see an option labeled Linked Portal Accounts. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Example: We use health information about you to manage your treatment and services. We will provide a copy or a summary of your health information, usually within 30 days of your request. Why is the athenaPatient app only available to patients of specific customers right now? You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. After confirming this, try again after waiting for a few minutes. Once there, you will see an option labeled Linked Portal Accounts. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. usually in ways that contribute to the public good, such as public health and research. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. powered by. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Note: This feedback form is NOT for medical questions or advice.