For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. What is ticket insurance? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. A refund AXS the company right which she bought the tickets sent via an email telling. You are solely responsible for making a purchase, based on the information provided on our Service. Feb 17. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Dollars. What does insurance on concert tickets mean? In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. 4 days ago. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. So I decided to treat myself and girlfriend to VIP tickets. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Are AXS Premium tickets sold for every event? By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Official Tickets and Your Source for Live Entertainment | AXS.com Sorry Peter Kay, much as I love you, my 750 is going elsewhere. If you are purchasing a resale ticket (i.e. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. AXS.com Purchase Agreement Cant get ticket refund from AXS MoneySavingExpert Forum When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Mastercard, date running time selected at the russian of purchase. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Ad . Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. By clicking Next, you agree to the AXS.com Terms and Conditions. File a Claim | Allianz Global Assistance - Allianz travel insurance By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! The refund will be issued to the Payment Method on file. Contact Us The site owner may have set restrictions that prevent you from accessing the site. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. How do I cancel Event Ticket Protector Insurance? - Ticketmaster Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. A scan or clear photograph sent by email is acceptable. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. can reveal. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Problem is I cant attend the event anymore :( so I cant get a refund. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. If the event is cancelled, we'll issue you a refund automatically to the original payment card. ', Beware of this fake Disney+ phishing email. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Help us help you quicker by coming with your mobile ticket ready to be scanned. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Please provide details in the box below and attach supporting documentation as appropriate. I bought these from AXS . Only items purchased on the AXS official website can be returned for refund or exchange. This policy will apply regardless of how the error occurred. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Shipping information, if any, is provided at checkout. Uber Insurance Card Or Enrollment Form - All Insurance FAQ Articles in this section - AXS Help Center Terms and conditions of sites linked to by or from the Service may vary by site. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. AXS refusing to refund ticket cancelation insurance - PayPal Community Supporting documents are preferred in English. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. a doctor's note for the illness causing your symptoms. Create an account to follow your favorite communities and start taking part in conversations. It's all a fan needs, all in one app. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. - AXS Help Centre How can I make a claim for my Ticket Insurance? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please note that further documentation may be required following our review. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Any restrictions on transfer or resale will be communicated to you (e.g. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. She also helped out with another refund I needed and was so quick. Reporting Fraud. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Leave the Archive. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. x. A per-order delivery fee may also be assessed, depending on the delivery method. If I have Allianz ticket insurance and miss an event, can I get a refund? If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Ticketplan's terms can be found on the Ticketplan website. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Please consult the seller fee information found within our Service. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Klicka hr fr att kontakta oss. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Coronavirus: Ticket refunds won't happen for many postponed concerts After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. For tickets to events located in the United States, the Service is operated by AXS Group LLC. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Occasionally making progress only to be timed out. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Listings are not considered retracted until they have been processed and a system confirmation has been issued. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! A scan or clear photograph sent by email is acceptable. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. You may also be linked to a third-party site, which is not affiliated with our Service. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. 36. Yes - If customer is prevented from attending because of a government mandate, this is covered. Submission of our own medical confirmation form is preferred, please download it here: medical form template. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. VIRTUAL (ONLINE) EVENTS. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process.