Seems it's a known issue but here is a solution: Solved: Smart Hub - wifi network names problem - BT Community. Registered, office: 81 Newgate Street, London EC1A 7AJ. If you're an existing customer with a different BT router don't worry you can upgrade to Complete Wi-Fi and get everything you need, including a Smart Hub 2, sent out to you. BT Smart Hub 2: Specs Supports ADSL, ADSL2, VDSL2, G.FAST Analogue phone port 2.4GHz 3 x 3 MIMO 11n, 5GHz 44 MIMO 11ac 4 gigabit LAN ports 2 x USB 3.0 ports DECT base station 7 Wi-Fi, 2 DECT antennas USB 2.0 port Wall mountable: No Author: Mark Pickavance, Contributor Mark is an expert on displays, reviewing monitors and TVs. Click the number to view who else liked/thanked this post. Thanks@Baldrick1! This is one of the most useful posts I have seen on any forum. California Residents: Prop 65 WARNING. Whilst Plusnet mention using a special character, one is not required so if necessary logging into your Plusnet account and changing the password to alpha numeric characters only will fix this. Set up a static IP address in the device that you are forwarding a port to. Channels Your Smart Hub automatically scans for the best wireless channel. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 16-01-2019 Forwarding some ports in your router for FIFA 23 can help improve your online multiplayer connections. Which is best depends on several factors but the general rule is that 2.4 GHz works at a greater distance than 5GHz whilst at short ranges the 5GHz channel is faster. - edited Fear not, thats why were here. The lights on your Hub will come on green means its getting ready, this may take a few minutes. To find out how to use it, just click on the Upgraded to IOS14 and having issue with yourBT access controls? 03:09 PM. 20h48, on It should work fine on a JL connetion. 7:22 PM. If you factory reset the hub before you set it up I would have expected the two bands to have been synchronised by default. The original instructions still work fine but the following should be noted: Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem'. Forwarding some ports for Temtem in your router can help improve connections and provide a smoother online experience. If the username or password did not work check out our Default BT Router Passwords page. To find out how to use it, just click on the dropdown for your Hub. If an engineer is required to get your BT broadband up and running, they will also set up your router for you. It can save a lot of time and effort when many wireless devices are in use to change the Smarthub SSID (Network Name) and Password in Advanced/Wireless settings to be identical to those of your Plusnet Hub. Then you can change the 'Server address range' by selecting 'Custom''Set' and changing the '1's to '0's. If your devices or power adapters appear damaged, stop using them immediately. Make sure that your computer is. This is called opening a port or port forwarding. Find the Port Forwarding section of your router. WPS WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password. 13-04-2021 to only have 1 SSID. To improve your home internet set-up, you might want to sign up for BT Halo. Perhaps Im due an update, well see. These are the two alternatives that I get with my hub. No, but if you put the BTB Smart Hub in bridge mode, you can use a better router. The name does not have any effect on the functionality of the forward; it's simply there so you can know why it was created. Thanks so much for any help. How do I restrict the wireless devices that can connect to my Hub? Keep these instructions safe for future reference. You can turn it on or off. Thanks for your howto posts! Keep device and cables out of young children's reach. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. 22h41. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. New replies are no longer allowed. How do I use my Smart Hub as a modem only? Let us walk you through the steps for opening a port in the BT Smart Hub 2 router. Under IPv4 configuration, change the Subnet mask to 255.255.0.0. Do you have to when setting up "Go to 'Advanced Wireless' in the 'Advanced settings'. Plug one end into the Hub and the other into a wall socket. 1 - Deactivate the DHCP Server on BT Smart Hub 2 The default BT Smart Hub 2 Router Username is: The default BT Smart Hub 2 Router Password is: We have software that does all of this and more called. on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Here are the ports to forward for Xbox Live: If you are looking for the ports for a different application you can find it by either: Make up a name to put in the Rule Name box. Once you have opened a web browser, find the address bar which is usually located at the top of the screen. Thanks I think you've just saved me 100! 25-08-2022 See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951, on The first thing to do, once youve taken everything out of the box, is to connect your Hub to the master phone socket. The default setting is to merge the two together so you see only one network name. It also comes with a price promise that your bill wont go up when your contract ends and double data allowances for anyone who also has a BT Mobile SIM. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Direct from the horses mouth it states; Using Smart Hub 2 as a modem only You'll need to enable the Bridging feature. However there is no option available to combine or split the bands, simply changing the original BT network name causes the 5Gz name to change to -5. Many of us leave them untouched in the corner of the room once theyre up and running, but there are a number of features worth paying attention to, which well go through now. With BT access controls you can manage how your device accesses the internet during certain times of the day. If youre thinking of replacing your old free router, take a look at our guide to using your own router for broadband. I apologise for sounding sceptical but this is the first time that I have heard of this. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. That sort of money would buy you a very good third party router, with cash to spare. Remember to save your changes. You can do this by, If this equipment is a replacement for something, similar, then you can also dispose of you old kit by, British Telecommunications plc 2020. Im aware of the potential problems with not separating the bands, however none of my devices gives any trouble and its more convenient (non-tecchy wife!) IP address Phil Wilkinson-Jones | October 27th, 2021. Testing - edited Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. - edited Make sure the R8000's WAN/Intenet port is the only thing connected to the BT hub (apart from YouView/IPTV if you have it). After this procedure I released and renewed my DHCP address by going into a command prompt and typing: Web admin interface of the BT Smart Hub 2 router. 26-08-2022 https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85 https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176 https://www.johnlewisbroadband.com/support/customer-service/server-addresses.html, All versions of BT Smarthub and Smarthub 2 will currently work on your Plusnet account, including the FTTP models, see. I suggest you start a new thread asking specifically for a way to use 5 static IPs. The setting procedure for the Smarthub and Smarthub 2 are the same. Thanks again and reminds me that I haven't watched Black Adder for a long time so will also look for that on iPlayer - after internet is fixed! If not, then youll be doing it yourself. Users . Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. 15-01-2019 07:01 PM, That is exactly what I did, and the message that appears is "These IP settings are not valid on the BT business smart hub". other electrical equipment that can get hot). icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. They're now called Wi-Fi controls. >. This website uses cookies to give you the best experience. I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect. However, that doesn't mean adapters won't arrive at some point. Or follow our Static IP Address guides to setup a static IP address. In most cases, you can expect your new BT router to arrive in the post within a couple of weeks of signing up to a new BT package or of upgrading to Halo if youre an existing BT customer. Restricting the wireless devices that can connect to your Smart Hub 2, Changing wireless settings on your BT Business Hub 5. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Choose Both if your router has that option. Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks. Turn off the BT WiFi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. In the field above the 5GHz band column labelled 'Separate Bands' set this to 'ON'. Do not get discouraged. 12:42 PM This will have a standard BT socket on it so a standard telephone will still work (but only if it is a tone (MF) dialling phone). My advanced wireless page looks like this: As you can see, the 2nd line of text on your page is absent from mine. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Finally you can type ipconfig /all and see that there is only one DNS Server and your internal network devices don't have IPV6 anymore. ipconfig /release Thanks again for sharing the results of what must have been a great deal of hard work! Switch off your electric. Enter your BT hub admin password. Once your router is up and running, wed suggest you start making it as secure as possible. If this happens then all that is required is to click Disconnect in the Advanced/Broadband settings, re-enter the username (followed by @plusdsl.net) and password then Connect. If you ever need to turn it off for any reason, you can use this switch to turn it off. Summary of Contents for BT Smart Hub 2. And how do you get one set up in your home? @Prodigy11UK Welcome to the Plusnet forum. BT Smart Hub and Ultrafast Smart Hub - switch on access controls, BT Smart Hub and Ultrafast Smart Hub - switch off access controls, BT Home Hub 3, Hub 4 and Hub 5 - switch on access controls, BT Home Hub 3, Hub 4 and Hub 5 - switch off access controls. See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951 The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. 05:37 PM. Open Port Checker is the only online port checking tool that has Guaranteed Results. You should see a box similar to the one shown below. Click on the Firewall button at the middle of the screen. I've just noticed an error. There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk(s) You would be better to continue using your old home hub. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. 2 users liked/thanked this post: Connect it from the Port/LAN1 slot on the ONT to the yellow WAN port on the Smart Hub 2. No problem, I think it a lot of money for a modem/router anyway. The settings you want are under 'Advanced SettingsMy NetworkIPv4 configuration. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I use a BT Smart hub as an additional AP, but it won't work as the router with VM hub in modem mode - I use a third party router insteadBT has FTTP and FTTC hubs, they exist on the Smart Hub 1 and Smart Hub 2 models. Hi, we have the business smart hub 2, we need to the network to be 192.168.0.x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168.0.x, the hub is telling me we can not use that range, this cannot be true? Recommended - Our free program will setup a static IP address for you. Find the address bar in your web browser and type in your router's IP address. It is suspected that the cause is that some devices flip flops between the two and either wont connect or have drop outs. 16-01-2019 08:50 AM. 08:45 AM. Should have done a bit more researching first. A mod should reply. This topic was automatically closed 21 days after the last reply. Maybe I am due a software update sometime. Forwarding some ports for Company of Heroes 3 can help improve your online connections and let you connect with more players. 03-08-2019 Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. 15-01-2019 BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. How do you turn off wifi? Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Its a case of trying both and using the best. How do I create a Port Forwarding rule on my Smart Hub? Thanks Baldrick1 for your advice and the steps to go through. At the time of writing, BTs entry-level standard broadband package comes with a BT Home Hub 4. But to get back to default settings, I had to do a factory reset! After resetting the BT Smart Hub 2 router your username and password will be reverted back to factory defaults. The network name was originally set as BTHub6-**** which I changed to be the same as my old PlusNet one. These are specifically sold to operate through the Hub - no connection to the copper wire. Port forwarding is literally forwarding a port from the internet to your home network. There are 2 types of 8bitdo controllers, ones with bt and others with wireless, the SF30 works with the bt adapter because it has BT functionality, but there are also adapters like the ones from the nes classic that work with wireless. The biggest difference between these packages is what speeds you can expect. I can confirm it works OK but it takes a few goes to get the timing right. Although many of BTs services require a phone line to supply broadband to your property, you can now choose to not have a functioning landline. You can view and make changes to your Hubs IP and DHCP settings (if you need to revert to the default settings, theres a Reset to default button on the top right of the page). Otherwise, choose either TCP or UDP as needed. From this moment onwards in theory everything should be working, but in my case I had a problem which was the primary DNS was pointing to a IPV6 address which was not pi-hole and the add blocking was not working. You'll find it on the back of the Hub if you haven't updated it. So as delivered the bands are not combined per se but they are given the same SSID which is what I've done. We've been using John Lewis fibre 68mbps for the past few months but the wifi has been hit and miss, now getting worse with no help from customer service who just say Wifi isn't there problem even when we are getting 6MBPS while standing next to the router!I want to try configuring BT Smart Hub 2 but wanted to check the above helpful instructions would work on JL before I make a complete mess of everything. Don't try to open your devices or power adapters. All third party trade mark rights, Your new Smart Hub 2 is the first thing you, Manual will be automatically added to "My Manuals", Wireless Router BT Smart Hub 2 User Manual, Network Router BT Smart Hub 2 Quick Start Manual, Switch BT Business Hub 3 Getting Started And Troubleshooting, Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting, Switch BT Home Hub 5 Information And Troubleshooting Manual, Switch BT Infinity User Manual And Troubleshooting.