Select "Issue a refund." Enter the refund amount. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Getting in contact with paypal has been spotty, so far only been able to get what . Obviously, you should never give your password to anyone. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Its not just the swiftness of PayPals verdict thats troubling. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. You need that kind of documentation to prove that these were not legitimate charges. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. I want a refund Saleh Tavassoli, Berlin. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. It is now the 16th and I haven't heard anything. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. This content may be old or outdated. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. Was this ever solved? Paypal have now closed the case and I . Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . I realise with covid things might be slow. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. Contact him at elliott.org/help or chris@elliott.org. It's important to know that disputes which are not escalated within the 20 days will be . Nwver talked tonthe guy, never seen the guy and he never even came close to my home. However at this time such a call may be frutile, though you can keep trying. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Roma II massage table is ideal for students to use in the classroom or on the move. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. This will show you the details of the transaction like below. did you receive your refund yet? I do not believe PayPal really investigated my claim. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. Cookie Notice Unfortunately today it still says pending for the refund. Use the seller's email you find there to send a refund request to the merchant. west pointe townhomes. Here's how: Log in to your PayPal account. PayPal Reviews. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. PayPal Refund Time. It reversed all the charges. The case was closed in your favor?! sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. I can't find anything online about what rule I could have possibly broken since all I did was place an order. Edge (PC) From the 'Settings and more' menu, select 'Settings. Can you help me? So Im totally confused, no clue what to do next or what's happened to my $500. The item was tracked as far as the city but then nothing else. Click on your existing case in the Resolution Center. As of May 12th I have still not received a refund or any signs of a refund. I open a item not received dispute with papal and make a claim. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. I asked " and my money" its fine you will get it back. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Click on "Report a Problem" to open what the company calls a . paypal case closed but no refund. I fear that the seller may have has refund remorse and withdrew the money out of her PP . This decision was made because this transaction was not unauthorized. Account . I attempted contact with the company via email and via phone with no success. I opened a dispute on PayPal, reporting an unauthorized transaction. Christopher Elliott, King Features Syndicate, Inc. 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I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Of course, you should not be liable for a transaction you never made. At least, not in my experience. By browsing this website, you consent to the use of cookies. This is how you can do that: Log into your PayPal account. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). PayPal should have worked with you to find out who compromised your account and quickly issued a refund. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. You could have appealed this to someone higher up at PayPal. And why wont PayPal help him remove them? mercy doctors near strasbourg. Let the seller know why you're closing the dispute, then click Close dispute. What should I do now? However, it took 2 or 3 days to state this claim. I want a refund. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Having the same issue. and our On the Summary page, click on the transaction you want to cancel. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. The most common answer is to telephone PayPal support. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. It all depends on your payment method. Click the "Appeal" button next to the case you want to appeal. For more information, please see our David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. NO_PREFERENCE. PayPal snubbed me after a fraudster shut my account. We require contact information to ensure our reviewers are real. paypal case closed but no refund. im in a similar situation and has been ongoing since the end of April. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Leave the Archive. Additional non-returnable items: Click View next to the dispute you want to close. Answer (1 of 37): No. Case Closed, it says. By browsing this website, you consent to the use of cookies. You are viewing the PayPal Community Archives. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? I had not. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. more than likely they were the ones who closed the account which could explain why no one at Chime . How do I . But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. If the seller does respond, PayPal will work to evaluate the information provided and determine the . PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Christopher Elliott is the chief advocacy officer for Elliott Advocacy. So, the transaction in question was certainly not consistent with my history. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The payment went to a person to whom you had never sent money. , pillar to post , my advise is small claims court and claim for all your expenses. Product Details The Master 76.2-cm (30-in.) I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. You filed a local police report. Once a case is closed, it can't be reopened or escalated to a claim. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Visit the Resolution Center to view the status of your case. I HAVE NEVER MADE SUCH A REPORT! Login to your PayPal account and go to the "Activity" tab. 1999-2023 PayPal, Inc. All rights reserved. You've already filed a case for this transaction. 4,200,536 reviews on ConsumerAffairs are verified. It comes under PayPal buyer protection rules. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contrary to what the company said, its decision isnt final. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. You could have appealed your case to someone higher up at PayPal. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. hi. Leave the Archive. Separately, I contacted PayPal on your behalf. 1999-2023 PayPal, Inc. All rights reserved. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! So an item not received case that I had opened was closed in my favour on April 25. About a month ago, I needed a motion activated s. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. A step-by-step guide to the PayPal refund policy. When I spoke to the agent he said, the payment cant be returned to my card. Hopefully, that would have generated a response from a real person. i am having the same problem but i dont know if i should just wait. We've noted the account changes you reported with this case.". For more information, please see our Because there is no buyers protection option available if you transfer money as a friend. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. Fill out the form addressing your reason . Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Ive lost $900 and PayPal is not supporting me. Here's something that we just learned the hard way - from direct personal experience. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Leave the Archive. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is not what they offer. how long did it end up taking to get your money back. It's the certainty. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. I called PayPal, as I was confused by this, as no refund had been put in my account . If your dispute has been escalated to a claim, click View to see the latest status. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. Select . Request a Paypal refund correctly and get your money back FAST! All refunds are subject to a 4% processing fee. and our How did you fund the payment? The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Our experienced journalists want to glorify God in what we do. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. The return was being sent from the UK to Israel. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. It is so frustrating not having any communication. How do I check the status of my dispute or claim. I opened a claim on August 6th. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Chargeback: Buyer contacts their card issuer and requests a refund. All Access Digital offer for just 99 cents! who am i supposed to believe! Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. A: Wow, that was fast. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. I am a bot, and this action was performed automatically. thank you for calling PayPal ".which confused me even more. I contacted PayPal on your behalf. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". But no refund, no email no nothing from Paypal. thank you. How to cancel a paypal transaction frommybank account. No replacement and no more contact received. Yes . After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. 1999-2023 PayPal, Inc. All rights reserved. A week later, PayPal refunded your $303 without offering an explanation. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. What happens if there is no money in her account to refund me now? Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Cookie Notice Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. Re: Account hacked and closed. This content may be old or outdated. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Connecting to the community is what The Post Newspaper is all about. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . This means that PayPal will step in to review the case and decide whether a refund should be paid. I would like PayPal to refund my $303. Were sorry for any problems you may have experienced with the transaction(s).. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 1999-2023 PayPal, Inc. All rights reserved. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. I filed a complaint with paypal after ordering items in July. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Your case was resolved in hours and on Christmas Day. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Find the transaction for the payment that you want to raise a dispute for refund and click on it. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Below ar I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. This way, we make sure your chances of being fully refunded are high. It was by card, but I have no email from PayPal saying anything. Something needs done as i am obviously not the only person. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Is it OK if we also use cookies to show you personalized ads? "Case Closed," it says. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Locally owned and operated in Texas City, Galveston County, Texas. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. We encourage you to continue working with the seller to see if you can resolve the problem. Can I Request a Refund Via. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The $6 cost to buy the card is non-refundable. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. within 10 days. Hi, I have very similar problem but at this time I am seller. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". By browsing this website, you consent to the use of cookies. This content may be old or outdated. You are viewing the PayPal Community Archives. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. But no refund. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. To which I got a very simple and confused "Yes I know. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. If paypal closed the case then normally a refund has already been issued at the same time? I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Visit the Resolution Center to view the status of your case. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. It conducted an in-depth review of many factors and transaction details. For $10 a month, GrubHub+ and Seamless+ will . :. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . If by card, the funds will go back on the card and will take anywhere from a week to 30 days. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. I cannot report the problem. In that case, you enter the name, address, and account number of the payee . Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Can I reopen a closed case? by . I keep my account in euros, but these charges were in dollars. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). As of May 12th I have still not received a refund or any signs of a refund. The refund were done through Paypal as well. PayPal claims it thoroughly reviewed your claim for unauthorized account use. . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. In case history it says, closed by PayPal . Is there a way to open it again? Reddit and its partners use cookies and similar technologies to provide you with a better experience. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Visit the PayPal Business Resource Center. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? The return was being sent from the UK to Israel. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! And on case details it says .."The case was closed in your favor!" All you need is an email address. We use intelligent software that helps us maintain the integrity . its fraud stealing however you look at it i am so angry but i wont give up. I cannot report the problem. A review of your . . Bank reversal: Buyer contacts their bank to request a refund. I bought an item for $1,975 back in June. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . Select Direct Deposit to view your Bluebird Account number and Bank Routing number. Go to your Resolution Center. A: Im sorry about these charges. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead.