My account is [protected] if you have any questions or need to search the account. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . In order to start the call, please close this box and then unblock your mic in your browser settings. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I am beyond frustrated with the service department at Kay Jewelers. I am currently a very dissatisfied customer. 10 days later I have nothing. Thank you, you have successfully subscribed to our newsletter! The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. 8:30am - 10:00pm; Tue. Learn More. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. What is KAY Jeweler's return and refund policy? Top of the Page, What is a special ordered item? How will I know when my order is ready for pick up at my KAY Outlet store? Sunday: 12 PM 9 PM ET. New setting for $500 with my stones put into it or b. I took my jewelry in for inspection and found that the ring was broke. I bought 2 rings from kay. Be the first one to find this review helpful. Affiliate disclosure: Hotdeals.com uses affiliate programs for They treat their employees like numbers. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Also apply for our NEW Concierge position for the holiday season. How do I know I can trust these reviews about Kay Jewelers? Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. they accept all major credit cards, PayPal, and Apple Pay. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. The earrings physically broke on second wear, in February. They use them, abuse them and then let them go!!!! I gave them the ring to have it repaired and they have lost my ring and will not replace it. Your order will be kept at the store for 30 days. There was no one in the store but workers standing around . Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. (Cleaning and inspections are not available at kay.com.). Most orders will arrive within 3-5 business days. border: 1px solid #515666; color: #515666; Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. That didnt help me at all. Signet Jewelers Ltd. - Kay Jewelers. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. I worked for 3 years in college. If youd rather exchange your purchase for something new, great! color: #515666; Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. For more information about reviews on ConsumerAffairs.com please visit our Yes, they offer complimentary gift wrapping on all orders. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. This will surely increase the credibility of your complaint. 5. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. This means that we may receive a commission Please try again. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. } The Vice President, Bethany Spain will make up false information not to give a refund. Please DO NOT SHOP AT KAY'S. Solitaire engagement rings are the perfect representation of your love and commitment. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Connie called me and said she was working something out. We owed $320.00 as of Nov.10, 2022. I also went to the doctor to ask about and probably have to go back since its getting bigger! This company was holding a sale on their rings. Exchanges can be made at any Kay Jewelers location. We value your privacy. Certain metals such as tungsten and titanium cannot be sized. Contacting Kay Jewelers. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. How can we enhance your Kay experience today? Of some multiple emails still have gotten nothing back. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Your Jewelry Consultant is ready to talk! color: #515666; It was three rings together. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. I absolutely will never shop with Kay's again!!! Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Read full review of Kay Jewelers and 2 comments. . I called customer care and no one called back. Desired outcome: Order--number [protected]. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. *This includes the labor and materials necessary to set the replacement diamond or gemstone. <3 my kay.com :), Great service and products. Have you taken the Kay Jewelers customer satisfaction survey yet? Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Contacted Kay Jewelers. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. An expert can help you narrow down options and find the perfect jewelry. She was very nasty with me and at first refused to listen to the entire situation. Kay Jewelers does not raise credit limits automatically as a matter of policy. Top of the Page, Do you have a trade-in policy? I will pay a private jeweler to fix the earrings. Ring sizing service will take up to three additional business days. I called the store to check if my ring arrived and they told it did. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I had read all the reviews after purchasing, and got really worried. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Custom designed jewelry is not returnable. I am only giving one star since you have to give a star to do the review. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. This being, because it wasnt inspected. Ordered online and I received my order and everything was absolutely fine. Let me trade up without spending $450 first. No, there are no shipping charges applied to orders shipped to a store. Also to let employees know they should not ask personal questions like their social. MORE+, Save up to 10% OFF on KAY Jewelers items. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I learned a lot about the business and jewelry. I will continue to put this review everywhere I can! The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Here, KAY Jewelers is offering you $25 OFF on all their products. Top of the Page, What is Kay Jewelers return and refund policy? The sale associated was so patient and polite and very helpful. } KAY Outlet offers engraving on select merchandise. Purchased a Diamond ring 6 months ago & the center Diamond fell out. It was a great relief to have it arrive so soon. I would highly recommend kay.com for your jewelry purchase. Submit a complaint and get your issue resolved. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. - how come they dont call to let me know? So don't forget to put the discount to use. Exchanges can be made at any Kay Jewelers location. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Is this your company? The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. As a long time customer, I feel like I have been rob. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Top of the Page, Do you offer engraving? #greatcause. We let her know we did not want to buy anything at the moment. Excellent Service. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Click here to get notifications about new complaints of Kay Jewelers. Both gifts from my husband were purchased at this store and I had the receipt. We tell them why were there, and they start looking up our account. I highly recommend this store and customer service representative. Initial Kay Jewelers complaints should be directed to their team directly. Im friends with the manager and she lied to me as well. I will never leave my ring in bleach again. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Learn more Unless I can find my repair slip, they will not replace it. Learn more we only owed $185.00 now it's almost 1200.00. This is a great jewelry store to get anything my wife wants. Really on a Sunday? You are offered a chance to save up to 10% OFF. We will repair or replace your mounting without charge if any defects are found during this period. Catherine Kay manager wasn't hesitant to offer me an exchange. The business is located in Newburgh, New York, United States. You're in the right place! (Trade-ins are not accepted at kay.com.) When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We appreciate that you've chosen Kay Jewelers. We were baffled because we have a Kay's credit card, and have been there several times prior. It can take up to ten days for this service. The Extended Service . Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Credit & Financing. Top of the Page, If I want to mail a payment , what address should I send it to? As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Kay Jewelers customer service and expertise. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. We were not told that it was a promotion but a sale. The ring came in perfect condition, no scratches or anything. My store experience at Kay Jewelers was absolutely amazing. Certain metals such as tungsten and titanium cannot be sized. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. If you select a size other than the standard ring size shown, service may be required to adjust it. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Found great customer service from Dustin and Xochitl and got a great deal. Be Blessed and Take my advice Please. Do not buy from them. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store.