Helpful (1) Alice C. on 9/22/20 I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I was a customer with a licensing agreement set to expire on December 31, 2022. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Be part of a vibrant coworking community with dedicated desk or hot desking options. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Read Customer Service Reviews of www.regus.co.uk - Trustpilot They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Unfortunately, we're unable to help you because we don't have your account information. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. They would not remove the items that I didn't want. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I would love the opportunity to help further but havent been able to identify your account. Hi Mike, Im sorry if you felt the need to escalate this. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Our coworking spaces are designed with collaboration in mind. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Ts and Cs apply. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If it has been longer than 30 days, please get in touch so we can investigate further. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Submit a complaint and get your issue resolved. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Interested in a new product or service? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Regus | Serviced Office Space, Coworking & Virtual Offices I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. 7. Build an instant presence wherever you need to be, at prime business locations. I cannot stress enough the lack of professionalism and poor service. It is clean and smart and well organised. I couldnt see your email address or Regus account reference in your message. This course is a must for every manager who aspires to be a leader and a success in his or her career. My Regus ID: ********. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Requesting your refund is easy. Have a question or issue with your current products and services? A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I asked a receptionist to help my issue to the Regus help desk. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower They charge your card for amounts more than stipulated on invoices! We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Regus Reviews - 265 Reviews of Regus.com | Sitejabber He hung up my phone rather than transferring my call to them. A member of our team will get back to you as soon as we have the details. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Please could you send those details to me at lorraine.brule@regus.com so I can support you? With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We have checked and cannot find any payment details set up in your account. Regus Management Network Reviews, Complaints, Customer Service Requesting your retainer refund is very easy: simply log into your online account (i.e. Hi Hannah, Im sorry if you felt the need to escalate this. But change is necessary and you as a change manager will be expected to lead from the front. And we have the solutions to help you work this way. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Kind regards, Lorraine BruleGlobal Customer Service at Regus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Of course, she did not reply to me yet! We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Its an automated process. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I am so frustrated. I have requested a retainer refund for almost three months. Best regards,Michelle Spire. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I sent an email to Briana and asked how my process going on? Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. When they try to collect the rent, their speed is very fast. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Remember me There is non existent customer service department. We did not put a "2000 dollars bill in front of you". Because Regus prefers to hold that retainer as leverage over you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I still didn't get my retainer back. Once they sell you something that will be the end of you being treated as a valued customer. October 8 They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This does not affect customers who have a permanent space as these are reserved specifically for them. but when u need support / CS to talk and solve ur problems its literally non existant. Customer Reviews are not used in the calculation of BBB Rating. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Office staff are always friendly. This company offers executive suites & office space, virtual offices and meeting rooms. I sent Briana of Regus an email about how the procedure was going this week. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You should receive your refund within 30 days after your agreement end date. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. It's an automated process. It goes against our guidelines to offer incentives for reviews. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. With whom I spoke until now? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please email me at Lorraine.brule@regus.com with your company name and details. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com I still did not hear anything back from them. As you can see from your statement of account, available online (e.g. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. BBB is here to help. Manage your Regus account in one place and make bookings on the move. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. If you were to take direct space or a sublease you would also see these fees in your rent annually. We ask all our customers to add an automated payment method to their account. Thank you, Lorraine Brule Global Customer Service at Regus. Give your team a place to focus, thrive, and grow, while we take care of all the details. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. This is really bad customer service. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Browse our full range of products and services. Were clear about this from day one. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Read Customer Service Reviews of www.regus.co.uk - Trustpilot We found a responsible person where we inform her about the problem. DO NOT give them your payment info, DO NOT sign with them. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Changes in an organization are about more than just policies. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Best regards,Michelle Spire. BBB Business Profiles may not be reproduced for sales or promotional purposes. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. think about how low this company is. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. ComplaintsBoard.com is a leading complaint resolution website on the Internet. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Receptionist only can communicate by email, even for the most important things for your business. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Eventbrite page will show up only the start dates of all training sessions. This does not affect customers who have a permanent space as these are reserved specifically for them. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. 2. I contacted them about how processed my case after paying the fee for a virtual office. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. October 23 evening Appreciate your immediate reply. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. I cannot stress enough the lack of professionalism and poor service. Lease period: April and May 2018 Paid for parking online and have now received parking ticket from private company. Thank you! One business week has passed since I post it here. I sent Regus how my retainer process is going? The company left an official comment to this complaint. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. 3. I have been renting an office space at Regus in Kings Hill for over 12m now. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We appreciate your business. Please remember that the retainer is refundable at the end of your agreement. Contact: +65 [protected] Hey Sandra and Regus, just return my retainer back then I would not post anymore! Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Their billing is confusing, they billing customers one month ahead. Regus does not communicate with customers via telephone. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. There is non existent customer service department. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. At the end of your contract, they will automatically renew you without a signature and without consent. I got an email from trustpilot. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. 6. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. ive been trying to get my money back ever since. Find out how we combat fake reviews. They are about people. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Hi Stephen, Requesting to have your retainer refund is an easy process. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Why take the Change Management training from Reform Skills Inc? It goes against our guidelines to offer incentives for reviews. What a ridiculous it is! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. As you did not process this correctly, the agreement continued an additional month. same goes with debt collector from malaysia that emailed me abt 3 months ago. This will ensure the agreement ends at the current final date and will not renew further. The additional increase in your monthly fee is due to the annual indexation. Your satisfaction is very important. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They would not remove the items that I didn't want. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Need to find a different location? Using our center address on your website is illegitimate without an active agreement between us. And of course, they just charged me $244 for November. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Regus May Let You Out of Your Contract If You Have Miss Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Get Regus reviews, rating, hours, phone number, directions and more. This review was chosen algorithmically as the most valued customer feedback. Turned up at 450 Bath Road, Heathrow. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. October 19 Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Hard revenue focused. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. We have a team of specialists available 24/7 to help you find the best solution for your business. It won't go in any direction! Signed up for a membership because I needed a private office for a few days. I realized that my 'request for a retainer' of my account portal had been disappeared. same goes with debt collector from malaysia that emailed me abt 3 months ago. This company has the worst customer service I have ever experience in my life. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Find event and ticket information. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. You should receive your refund within 30 days after your end date. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Once they sell you something that will be the end of you being treated as a valued customer. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Its an automated process. Trustpilot is assessing this review in accordance with our flagging process. If it has been longer than 30 days, please get in touch so we can investigate further.