Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Date of experience: 10 November 2022. This week i have attended a tone class and a body pump, both were identicle. Needs improving but here is hoping it gets there! I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. Dreadful management of memberships Id avoid this company and invest elsewhere! Stockton On Tees - AVOID!! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Very clean with a good atmosphere and equiptment maintained to high levels. Submit an enquiry or refer a friend to truGym today! Your experience matters. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! However, you are likely to be ignored. We use dedicated people and clever technology to safeguard our platform. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy How many stars would you give TruGym? So unprofessional. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Correction: non-existent customer service. The main reason that I joined is for the Les Mills Combat class. Cancelled after one year membership. They definitely must have known about the closure. townhomes for rent in pg county. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. But no way to resolve it. The staff are more interested in their weekend plans than theirmembers. This gym is great! I use both the free weights, machines and also classes. CON's / The gym is a mess! Here are 8 tips for writing great reviews. Completely recommend this gym for any women that are looking for a great gym for good value for money. The day before, my payment had been taken. They offer classes which I have found very useful for my weight loss. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Plus, you avoid the $5 phone payment processing fee. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Fuming to be honest. DO NOT SIGN UP THERE TERRIBLE! Absolute disgrace of a place rude obese staff. why would you not notify any body ? | Read 81-100 Reviews out of 264 Try to greet customers with a smile and always be courteous and respectful. Lovely gym with great facilities! How many stars would you give TruGym? ?TruGym this is unlawful and action is being taken. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. I paid for a year membership and at that point had several months left. I'd be in two minds about renewing my membership next year. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Contact your local truGym via our online contact form. I tried to speak to the gym they said there was nothing they could do. Anyone can write a Trustpilot review. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. This was a friendly gym in Boston Lincolnshire. Its hard to believe this is actually a trading company (for now!). Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Find out how we combat fake reviews. Apparently it broke down three years ago and has not been fixed. I find the booking system for classes difficult to work out which is why I havent booked any yet. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. 1/pool too cold to use from me joining in November to February. I was paying double on a different gym and was always having problems but this is miles better. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. The changing rooms are always clean and the same for the showers! I paid for a year membership and at that point had several months left. Awful!!! Now they demanding me aggressively to pay 225 bc of THEIR mistake. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. They now refuse to refund monies taken. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. No warning, no contact via letter or email. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I think there are more people than the capacity of gym. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. But the other equipment makes up for it. Here are 8 tips for writing great reviews. I would not recommend this gym to anyone. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Anyone can write a Trustpilot review. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. If you are looking for fluffy towels and a 5 star experience this is not your place. The staff, although minimal, are friendly and helpful. I paid for a year membership and at that point had several months left. They definitely make it difficult to contact them through their website. Nobody will reply to emails or tweets. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. How many stars would you give TruGym? Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Plus side, plenty of cardio equipment. Trugym is just at the level that suits me. THE WORST customer service i have ever had the misfortune to encounter. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. 2023 Trustpilot, Inc. All rights reserved. I find I spend more time on looking for the weights I need and connectors rather than actually training! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I am very disappointed that you have emailed me as a new member.